This page details our customer terms and conditions.
The Flower Shop Kersey Mill, Ipswich, Suffolk, IP7 6DP Tel: 01473 805156
VAT Registration 493591157 The Flower Shop Suffolk Ltd registered in England & Wales company number 13582088
Email: please use the contact form
Making a purchase could not be easier. Simply browse our online shop and add any bouquets or gifts you wish to buy to your shopping cart. Once you have finished your selection, click the checkout button and complete the required details.
We accept most debit and credit cards including Visa, Mastercard, Apple Pay and Google Pay. Orders can also be placed over the telephone.
Orders cancelled online or by telephone may be subject to a cancellation fee.
Order confirmation indicates that we have received your order. A contract between us is formed once payment has been processed. This protects us in the event of pricing errors or unavailable products. If there is any issue, we will contact you before proceeding.
Orders placed before 11am Monday to Saturday will be delivered the same day where requested.
Orders with a specified delivery date will be delivered on that date, subject to the same-day cut-off time.
Orders for public holidays will be delivered on the next working day.
Online deliveries are available within the UK only. For overseas orders, please telephone.
No timed deliveries except for funeral and wedding orders.
If you require specific flowers, please telephone at least 24 hours before delivery.
Orders are delivered once. If the recipient is not home, the flowers will be returned and a delivery note will be left.
Where possible, we may leave the order with a neighbour if they are willing to accept responsibility.
If the recipient is unable to collect, a new delivery date may be arranged at our earliest convenience.
We are not responsible for loss or damage once items have been delivered or left.
All orders include VAT at 20%.
All card transactions are securely encrypted using 256-bit encryption.
We guarantee your complete satisfaction.
If you need to contact us, please use our contact page or telephone us directly.
You can view our Privacy Policy online.
Your rights to return goods are protected under UK consumer regulations.
Due to the perishable nature of our products, any issues must be reported within 1 working day of delivery.
Refunds or replacements are offered at management discretion depending on the nature of the issue.