We take your privacy seriously and are committed to protecting your information. We follow the procedures set out in this policy when using your data.
By using this website to provide your information, you accept the terms of and consent to us using your information in accordance with this policy.
For the purpose of the Data Protection Act 2018, the data controller is The Flower Shop. We will use the information we collect about you lawfully to process your order and provide you with the best possible service.
If you use our services or contact us with an enquiry, we may collect personal information such as your name, contact details, telephone number, email address and address, and only use this to respond to your enquiry.
We will never collect sensitive information about you without your consent. We may contact you by telephone, post or email.
The information you provide will be held securely in the UK and may be accessed by our staff and service providers where necessary. We may also share your details with banking or merchant services and selected suppliers to fulfil your order. Your contact details may be passed to delivery providers where required, but your payment details are never shared.
Where you give permission, we or selected third parties may contact you about products or services that may be of interest. We will never share your information for marketing purposes without your consent.
We may share general website usage data with third parties, but this will never identify you personally.
If we need to transfer your data outside the European Economic Area, we will request your consent beforehand.
We aim to keep your information accurate and up to date. Please contact us if your details need updating or removing, and we will respond promptly.
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our website and allow us to personalise content.
Most browsers automatically accept cookies, but you can change your settings to decline them if preferred. Please note this may affect how the website functions.
We use appropriate security measures to protect your information from unauthorised access, loss or misuse. However, no data transmission over the internet can be guaranteed as completely secure.
We retain your information only as long as necessary or required by law. We may disclose your data if required by law or if our business is transferred or sold.
You are entitled to request a copy of the personal data we hold about you.
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page.
For any questions regarding this policy, please contact us.